No session logs
100% of your prompts and outputs are never stored on our systems, and never used to train or fine-tune any OneNexus model.
Pilot & Security
Security information & data commitments for your organisation
Pilot terms, data handling, connection architecture and support, in detail. Our security specialists are always ready to help if you need any standard clarified.
Join the programme
Pilot terms & conditions at a glance
| Topic | Details |
|---|---|
| Who can join | Teams within One Mount Group and Techcombank have priority. External teams can register interest and hear as soon as access widens. |
| Cost of the trial | 100% free for the whole trial. |
| Token allowance | No limit on the tokens you use during the pilot. |
| Trial period | Expected to run 4–6 weeks (exact dates agreed at kickoff). |
| GPU resources | Shared compute (a shared GPU cluster) across participating teams. |
| Response time | Confirmation and a deployment plan within 24 working hours. |
| Support window | 09:00 – 18:00 (GMT+7), Monday – Friday. Direct support from onboarding staff when an incident comes up. |
Pilot intake & rollout (5 steps)
- Submit your request: complete the solution information form.
- Verify & classify: we assess the use case and classify the data for safe handling.
- Provision resources: we set up your workspace, allocate quota and hand over access accounts.
- Launch: run your project by following the Quickstart guide.
- Review results: together we review the success criteria and plan the path to production.
Pilot data processing & security commitments
Multi-tenant isolation by design
Every workspace, API key, quota, piece of data and usage record is partitioned per organisation, fully preventing cross-tenant access.
In-transit encryption
100% of API and Console traffic is protected with standard TLS encryption.
Network access and authentication architecture
The Inference endpoint is served publicly and securely over TLS, and protected by identity-based authentication rather than by network location. Access is granted only through a tenant-scoped API key, which removes any need to configure a VPN or an IP allow-list.
Any request without a valid API key is rejected immediately at the gateway — reaching the endpoint is not the same as having access to data.
Support and incidents
- Support hours
- 09:00 – 18:00 (GMT+7), Monday to Friday.
- Incident contact
- Contact your account’s onboarding specialist directly — the person who handed over your workspace and issued your API keys.
- Service commitment (SLA)
- Runs on shared infrastructure with a fixed quota. Issues that come up are picked up and handled during support hours.
Share your challenge with us